Terms & Conditions

Definitions

The following defined terms apply throughout these Terms & Conditions and any related policies published by mami88:

Eligibility

Use of the mami88 Platform is subject to strict eligibility requirements. By registering an account, you represent and warrant that all of the following conditions are met and remain met throughout your use of the Platform:

• You are at least 21 years of age. mami88 enforces a minimum age of 21 in recognition of Indonesian cultural and legal norms regarding adult entertainment.
• You are accessing the Platform from a jurisdiction in which online gambling is not explicitly prohibited for the individual user, and you have assessed your own legal position.
• You are acting on your own behalf and not as an agent, representative, or proxy for any third party.
• You are not a current or former employee, contractor, director, officer, or close family member of mami88 or any of its affiliated entities.
• You are not excluded or self-excluded from any gambling platform, and you are not subject to a court order or regulatory decision restricting your participation in gambling activities.
• The funds you deposit are from a legitimate source and are not derived from any illegal activity.
• You have not previously had an account on the mami88 platform that was closed, suspended, or terminated for a breach of these Terms.

Account Registration

To access the full functionality of the mami88 Platform, including depositing funds and placing wagers, you must complete the registration process and create a verified Account. The following conditions apply:

1. One Account Per Person: Each individual may hold only one Account on the mami88 Platform. Multiple accounts registered to the same person, household, IP address, device, or payment method are prohibited and may result in all associated accounts being suspended and balances forfeited.
2. Accurate Information: You must provide accurate, complete, and current information during registration, including your full legal name, date of birth, residential address, email address, and mobile phone number. mami88 reserves the right to request documentary proof of any information provided at any time.
3. Account Security: You are solely responsible for maintaining the confidentiality of your username and password. You must not share your login credentials with any third party. mami88 will not be liable for any loss resulting from unauthorised access to your Account arising from your failure to maintain credential security.
4. Account Updates: You must promptly notify mami88 of any change to your register ed details, including change of address, email, or phone number. Failure to maintain accurate records may delay withdrawals or result in account restrictions.
5. Account Verification: mami88 may, at any time and at its sole discretion, require additional identity verification documents to confirm your eligibility and compliance with these Terms. Failure to provide requested documents within 30 days may result in account suspension.

Deposits & Withdrawals

mami88 supports multiple deposit and withdrawal methods tailored to the Indonesian market. All financial transactions are subject to the following terms:

4.1 Deposits

• Deposits are accepted via bank transfer from BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, and BSI, as well as via e-wallets including OVO, DANA, GoPay, ShopeePay, and LinkAja.
• All deposits are processed in Indonesian Rupiah (IDR). The minimum deposit amount is Rp 50,000. There is no maximum deposit limit except as may be imposed by your chosen payment provider.
• Deposits typically reflect in your Account balance within 5 minutes during banking hours (Monday to Friday, 08:00–16:00 WIB). Deposits made outside banking hours may take longer to process.
• mami88 does not charge deposit fees. However, your bank or e-wallet provider may impose transaction fees, for which mami88 is not responsible.
• You may only deposit funds from an account or payment method registered in your own name. Third-party deposits are strictly prohibited and will result in the deposit being reversed and your account suspended pending investigation.

4.2 Withdrawals

• Withdrawals may be requested at any time via the Account dashboard, subject to successful completion of KYC verification (see Clause 8).
• The minimum withdrawal amount is Rp 100,000. Withdrawal requests below this threshold will be rejected.
• Funds must be withdrawn to the same bank account or e-wallet used for deposit. If multiple payment methods have been used, withdrawals will be proportionally returned to the original deposit sources to comply with anti-money-laundering regulations.
• Standard withdrawal processing time is up to 24 hours on business days (Monday to Friday, excluding Indonesian public holidays). Actual receipt of funds depends on your bank or e-wallet's processing times.
• mami88 reserves the right to conduct additional security and anti-fraud checks on any withdrawal request. Such checks may extend the processing time up to 72 hours.
• Any bonus funds or wagering requirement balances outstanding at the time of withdrawal will be forfeited unless otherwise stated in the specific bonus terms.

Bonuses & Promotions

mami88 may offer bonuses, promotions, and other incentives from time to time. All bonus offers are subject to the following general conditions, in addition to any specific terms published with the individual promotion:

• Bonuses are available only to eligible Players who have completed account registration and KYC verification where required.
• Each Player may claim each specific bonus offer only once unless explicitly stated otherwise. Multiple claims or abuse of bonus offers may result in bonus cancellation and account suspension.
• Unless otherwise stated, all bonuses carry a wagering requirement before winnings can be withdrawn. Standard wagering requirements range from 10x to 40x the bonus amount, depending on the promotion. Full wagering requirement terms are disclosed on the promotions page and in the specific bonus offer.
• Wagering contributions vary by game type. Slots typically contribute 100% per wager, table games may contribute 10%–20%, and some games may be excluded entirely. Game contribution rates are published in the bonus terms.
• Maximum bet limits apply while wagering bonus funds. The standard maximum bet is Rp 50,000 per spin/hand unless the specific bonus terms state otherwise. Breaching the maximum bet limit may void the bonus and associated winnings.
• Bonuses expire if not fully wagered within the specified validity period, typically 7–30 days from issuance. Expired bonus balances are forfeited and cannot be reinstated.
• mami88 reserves the right to cancel, modify, or withdraw any bonus or promotion at any time without prior notice. In the event of system error, malfunction, or bonus abuse, mami88 reserves the right to void affected bets and bonuses.

Players are strongly encouraged to read the full terms of any bonus before claiming it. All bonus terms are published in English on the mami88 promotions page and take precedence over general marketing materials.

Betting & Gaming Rules

All wagers placed on the mami88 Platform are subject to the specific rules of the game, sport, or market in question, as well as the following general betting rules:

6.1 General Wagering Rules

• All bets are final once confirmed. mami88 does not accept cancellation requests for bets already placed, except in cases of obvious system error or malfunction.
• If a game is abandoned, postponed, or cancelled, bets may be voided or settled in accordance with the specific market rules published on the Platform.
• mami88 reserves the right to refuse any wager or limit bet size at its sole discretion, particularly where patterns of arbitrage betting, bonus abuse, or collusion are suspected.
• Maximum payout limits apply per bet slip and per day. Standard maximum payout is IDR 500,000,000 per single bet, subject to change. Players will be notified of payout limits at the point of placing a bet.

6.2 Sports Betting

• All sports bets are settled based on the official result as declared by the governing body of that sport at the conclusion of normal time, unless the specific market (e.g., "To Qualify", "Match Winner") expressly includes extra time or penalties.
• For football (bandar bola, mix parlay, voor bola), unless stated otherwise, bets are settled on the 90-minute result including injury time but excluding extra time and penalty shootouts.
• Live betting odds are subject to change in real time. Bets are accepted at the odds displayed at the moment the bet is confirmed by the system.
• In the event of obvious pricing errors (palpable errors), mami88 reserves the right to void affected bets and return stakes, regardless of settlement status.

6.3 Casino & Live Dealer Games

• All casino games use a certified random number generator (RNG) or, in the case of live dealer games, physical equipment operated by the game provider. mami88 does not influence or control game outcomes.
• Game rules, payout tables, and return-to-player (RTP) percentages are published within each game's help or information screen.
• In the event of a disconnection during an active game round, the game provider's standard rules apply. Most games will continue to resolve the round automatically and credit or debit your account accordingly upon reconnection.

6.4 Togel & Lottery Markets

• Togel markets (Togel Singapore, Togel Hongkong, Togel Sydney) are settled according to the official draw results published by the respective lottery operators.
• Draw results are typically displayed on the Platform within 15 minutes of the official announcement. Bets are settled automatically based on these results.
• mami88 is not responsible for delays or errors in the publication of third-party lottery results. If an official result is later corrected, mami88 will re-settle affected bets accordingly.

Prohibited Conduct

The following activities are strictly prohibited on the mami88 Platform. Violation of any of these rules may result in immediate account suspension, forfeiture of funds, and legal action where applicable:

• Multiple Accounts: Creating more than one account, or using another person's account to circumvent restrictions.
• Fraudulent Activity: Using stolen payment methods, falsified documents, or engaging in any form of payment fraud.
• Collusion: Coordinating with other players to gain unfair advantage, particularly in poker or other player-versus-player games.
• Arbitrage Betting: Exploiting pricing discrepancies or bonus terms across multiple platforms to guarantee profit.
• Bonus Abuse: Systematic exploitation of bonuses through methods including but not limited to opposite betting, low-risk wagering strategies, or coordination with third parties.
• Automated Betting (Bots): Using software, scripts, bots, or other automated tools to place bets or manipulate gameplay.
• Hacking or Exploitation: Attempting to gain unauthorised access to the Platform, exploit software vulnerabilities, or interfere with the operation of the Platform in any way.
• Offensive Behaviour: Engaging in abusive, threatening, or offensive conduct toward mami88 staff or other players via chat, email, or any other communication channel.
• Underage Gambling: Allowing a person under 21 to access or use your account, or creating an account on behalf of a minor.

mami88 employs sophisticated fraud detection systems and reserves the right to investigate any suspicious account activity. Cooperation with such investigations is mandatory. Failure to cooperate may result in permanent account closure.

Identity Verification (KYC)

mami88 is committed to maintaining a safe and secure platform. As part of this commitment, we require all Players to complete Know Your Customer (KYC) identity verification before processing withdrawals or, in certain cases, before activating full account functionality.

8.1 Documents Required

KYC verification typically requires the following documents, which must be clear, legible, and unaltered:

• Proof of Identity: Government-issued photo ID such as Indonesian National Identity Card (KTP), passport, or driver's license.
• Proof of Address: Recent utility bill, bank statement, or government correspondence (issued within the last 3 months) showing your name and registered address.
• Proof of Payment Method: Bank statement or screenshot showing your name and account number for the bank account or e-wallet used for deposits/withdrawals.

8.2 Submission & Processing

• Documents may be uploaded directly via the Account dashboard or sent to [email protected] with your username in the subject line.
• Standard KYC verification is completed within 24–48 hours of receipt of all required documents. Enhanced verification in certain cases may take up to 5 business days.
• If documents are rejected due to poor quality, expiration, or mismatch with account details, you will be notified via email with instructions to resubmit.
• mami88 reserves the right to request additional documents or conduct a video verification call in cases where standard documentation is insufficient to confirm identity.

Withdrawals will not be processed until KYC verification is complete. Players are encouraged to submit documents proactively to avoid delays.

Responsible Gaming

mami88 is committed to promoting responsible gaming and providing tools to help Players maintain control over their gambling activity. We recognise that for some individuals, gambling can become problematic, and we take this issue seriously.

9.1 Age Restriction

Use of the mami88 Platform is restricted to individuals aged 21 years or older. We employ age verification measures at registration and during KYC. Parents and guardians are encouraged to use parental control software to prevent minors from accessing gambling websites.

9.2 Self-Control Tools

All Players have access to the following responsible gaming tools via their Account dashboard:

• Deposit Limits: Set daily, weekly, or monthly deposit limits to control spending.
• Loss Limits: Set maximum loss thresholds over a defined period.
• Session Time Limits: Configure reminders or automatic logout after a specified duration.
• Cooling-Off Period: Temporarily suspend account access for a period of 24 hours to 30 days.
• Self-Exclusion: Permanently close your account for a minimum period of 6 months. During self-exclusion, you will not be able to reopen your account or create a new account on the Platform.

9.3 Seeking Help

If you believe you or someone you know has a gambling problem, please seek help immediately. mami88 provides links to international problem gambling support organisations on our Responsible Gaming page. Our customer support team is trained to handle such matters with sensitivity and can assist with self-exclusion procedures.

Intellectual Property

All content on the mami88 Platform, including but not limited to text, graphics, logos, images, software, audio, video, and the compilation thereof, is the exclusive property of mami88 or its licensors and is protected by Indonesian and international copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use the Platform for personal entertainment purposes only. You may not:

• Reproduce, distribute, modify, or create derivative works from any Platform content without prior written permission from mami88.
• Use any automated system (including robots, scrapers, or data mining tools) to access or extract data from the Platform.
• Remove or alter any copyright, trademark, or other proprietary notices from Platform materials.
• Use the mami88 name, logo, or trademarks in any commercial context without our express written consent.

Unauthorised use of Platform content may constitute a violation of copyright, trademark, and other intellectual property laws and may result in legal action.

Limitation of Liability

To the maximum extent permitted by applicable law, mami88, its directors, officers, employees, agents, and licensors shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising from or related to your use of the Platform, including but not limited to:

• Loss of profits, revenue, or business opportunities.
• Loss or corruption of data.
• Interruption of service or system downtime.
• Errors, bugs, or technical malfunctions affecting bet settlement or account balances.
• Unauthorised access to your Account resulting from your failure to maintain credential security.

mami88's total aggregate liability to you for all claims arising from or related to the Platform shall not exceed the amount deposited into your Account during the 90 days immediately preceding the claim.

The Platform is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. mami88 does not warrant that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components.

Account Termination

12.1 Termination by Player

You may close your Account at any time by contacting customer support via email at [email protected]. Upon closure, any remaining balance in your Account will be returned to you via the same payment method used for deposit, subject to completion of KYC verification and settlement of any outstanding wagering requirements.

12.2 Termination by mami88

mami88 reserves the right to suspend or terminate your Account immediately without prior notice if:

• You breach any provision of these Terms & Conditions.
• We reasonably suspect fraudulent activity, money laundering, collusion, or other prohibited conduct.
• You fail to provide requested KYC documents within the specified timeframe.
• You are found to have multiple accounts or to have provided false information during registration.
• We are required to do so by a court order, regulatory directive, or applicable law.

In the event of termination for breach, mami88 reserves the right to forfeit any remaining balance in your Account. In the event of termination without breach, any remaining balance will be returned to you after deduction of any outstanding liabilities.

Governing Law & Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with the laws of the jurisdiction in which mami88 holds its gaming license. Any disputes arising from or related to these Terms or your use of the Platform shall be resolved through binding arbitration in accordance with international arbitration rules, with proceedings conducted in English.

You agree to waive any right to participate in a class action or representative proceeding. All disputes shall be resolved on an individual basis.

Before initiating arbitration, you agree to first contact mami88 customer support to attempt to resolve the dispute informally. Most disputes can be resolved quickly and amicably through direct communication.

Amendments to These Terms

mami88 reserves the right to modify, amend, or update these Terms & Conditions at any time without prior notice. Material changes will be communicated via email to the registered email address on your Account or by a prominent notice on the Platform homepage.

Your continued use of the Platform following the publication of updated Terms constitutes your acceptance of the changes. If you do not agree to the updated Terms, you must immediately cease using the Platform and close your Account.

The "Last Updated" date at the top of these Terms indicates when the most recent revisions were made. We encourage all Players to review these Terms periodically.

Contact Information

If you have any questions, concerns, or complaints regarding these Terms & Conditions or your use of the mami88 Platform, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 via the Platform
• Customer Support Hours: 24 hours a day, 7 days a week (WIB)

Our bilingual support team (Indonesian and English) is available around the clock to assist with account inquiries, payment issues, technical support, and responsible gaming guidance.